Terms of Service

Agreement and operator

These Terms of Service (“Terms”) are an agreement between you and Control Your Destiny Ltd, which operates Unburden as a Dynaquorium service (“Unburden”, “we”, “us” or “our”). They apply to the Unburden website, applications, listening service, Aurem companion, payment and sponsorship services, partner tools and advertising services.

By accessing or using Unburden, creating an account, or purchasing a service, you agree to these Terms and our Privacy Policy. If you use Unburden for an organization, you confirm that you can bind that organization.

Eligibility and accounts

You must be at least 18 years old and legally able to enter an agreement to create an account or join an adult listening room. Young people may use our public youth-support and crisis-resource directory without an adult account.

Provide accurate information, keep your credentials secure, and tell us promptly about suspected misuse. You are responsible for activity under your account unless it resulted from our failure to use reasonable security. We may require identity, listener-training, organization or payment verification before enabling particular features.

What Unburden provides

Unburden helps adults find verified human listeners for private, respectful conversation by supported text, audio or mutually agreed video. Sessions may be paid, sponsored or pro bono. Availability, language, format, duration and listener fit are not guaranteed.

Listeners provide peer listening and human presence. Unless we expressly identify a separate regulated professional service, they are not acting as therapists, counsellors, doctors, lawyers, financial advisers or emergency responders through Unburden.

Not therapy or an emergency service

Unburden is not a crisis line or emergency service and does not diagnose or treat any condition. If you or another person may be in immediate danger, contact local emergency services, a qualified crisis service or a trusted person who can be physically present. Our crisis-resource directory is informational and may not be complete or current in every location.

Unburden may display safety guidance or help you find resources, but this does not create a clinician-patient, counsellor-client or other professional relationship.

Listening boundaries and conduct

Members and listeners must protect the purpose of the space. You must not:

• harass, threaten, shame, discriminate against, sexually exploit or abuse another person;
• request friendship, romance, money, gifts, private contact details or off-platform communication;
• use the service for sexual content, grooming, recruitment, fraud, coercion, unlawful activity or professional advice you are not qualified to provide;
• impersonate another person, misrepresent credentials, evade a safety restriction or compromise the service;
• record, screenshot, stream or distribute a session without every participant’s express and legally valid consent; or
• share another person’s confidential or personal information without authority.

Video is optional and must be accepted by both adults. Either participant may keep video off, mute, pause, end, block or report a session at any time. A listener must remain attentive, follow training and safety prompts, and never claim a professional role they do not hold.

Privacy and session confidentiality

Unburden does not record or transcribe listening sessions by default. Participants must still use care: no internet communication can be guaranteed absolutely confidential, and another participant may disregard these rules.

We may preserve and disclose a safety report or limited account data when reasonably necessary to address credible serious harm, investigate abuse, protect legal rights or comply with law. Details are in our Privacy Policy.

Aurem AI companion

Aurem can explain Unburden, help navigate features and provide general information. It is generative AI: answers may be incomplete, outdated or wrong. Aurem is not a human listener, therapist, medical professional or emergency service. Do not rely on it for diagnosis, treatment, crisis intervention, legal decisions or other high-stakes matters.

You are responsible for checking important information and for what you submit. Do not enter secrets or unnecessary sensitive information. We may change the AI model or provider while preserving the data-handling commitments described in our Privacy Policy.

Payments, subscriptions, donations and sponsorships

Prices, currency, included benefits, billing interval and renewal terms are shown before checkout. Payments may be processed by PesaPal or another gateway identified at checkout. You authorize the provider and us to process the selected transaction. Taxes or network charges may apply.

Recurring subscriptions renew until cancelled as described at purchase. Cancellation stops future renewal and does not automatically refund an already provided period. Refunds, credits and failed-session remedies follow the package terms shown at purchase and mandatory consumer law.

A donation or sponsorship funds Unburden’s stated programme but does not buy access to a recipient’s identity, conversation or safety information. Contributions are not necessarily tax-deductible; obtain independent advice. Pro bono hours have no cash value and may be subject to availability and fair-use controls.

Advertising and partner services

Advertisements must be lawful, accurate, appropriately targeted and consistent with Unburden’s safety standards. Advertisers may not use sensitive-category targeting based on session content, distress, health, trauma or safety reports. We may reject, pause or remove an advert that creates risk or undermines trust.

Sponsors, donors and NGO partners receive aggregate impact reporting, not member identities or conversation content. Advertisers are responsible for their landing pages, products, claims and compliance. A displayed advert is not an Unburden endorsement.

Content and intellectual property

Unburden, Dynaquorium, their software, design, marks and original content are owned by us or our licensors and protected by applicable law. We give you a limited, personal, revocable, non-transferable right to use the service as intended under these Terms.

You retain ownership of content you submit. You give us a limited licence to host, reproduce, format and display it only as needed to operate the feature you selected. You confirm that you have the rights needed to submit that content. Feedback may be used to improve the service without obligation to compensate you.

Safety enforcement and termination

We may warn, limit, suspend or terminate access; remove content; hold a payment; or refer a matter to appropriate authorities when reasonably necessary to protect users, investigate a report, prevent fraud, enforce these Terms or comply with law. Urgent action may occur without advance notice.

You may stop using Unburden and request account deletion at any time. Provisions that by their nature should continue—such as payment obligations, content rights already granted, safety records, disclaimers and dispute terms—survive termination.

Disclaimers and responsibility

We use reasonable care to operate a safe and dependable service, but Unburden is provided on an “as available” basis. We do not guarantee continuous availability, a particular listener, therapeutic benefit, the accuracy of AI output, or the conduct of every user or third-party service.

To the fullest extent permitted by law, we are not responsible for indirect or unforeseeable loss. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights, liability for fraud, or liability arising from our wilful misconduct or gross negligence where applicable.

Changes, applicable law and contact

We may update these Terms as the service or law changes. We will publish the effective date and provide additional notice when a material change requires it. Continued use after the change takes effect means you accept the revised Terms; if you do not agree, stop using the affected service.

These Terms do not take away mandatory rights you have under the law that applies to you. The courts and law with jurisdiction over the contracting Control Your Destiny Ltd entity and the transaction will apply, subject to any mandatory local consumer forum or law.

Questions about these Terms may be sent to support@finengine.org. Privacy requests may be sent to privacy@finengine.org.